Privacy Policy
Privacy Policy
Effective Date: January 20, 2026
Lilgen Solutions (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services, website, or AI tools.
1. Information We Collect
We may collect the following types of data:
Personal Information: Name, email address, phone number, billing information.
User Input & AI Conversations: Data you provide when interacting with our AI tools.
Analytics & Usage Data: Information about your interactions with our website and services, including device type, browser, IP address, and usage patterns.
Payment Information: Data needed to process transactions, subscriptions, or invoices.
2. How We Use Your Data
Your information is used for:
Providing and improving our AI services and tools.
Responding to inquiries, requests, or support tickets.
Processing payments and managing accounts.
Conducting analytics to improve our services.
Complying with legal or regulatory obligations.
3. Third-Party Services
We may share your data with third-party service providers that help us deliver our services, including:
Go High Level – CRM and marketing automation.
Twilio – Communication services (SMS, voice).
Grok – AI assistant tools.
OpenAI – AI processing and model training.
Buildmyagent – AI deployment services.
Note: While we do not share your data internationally, some third-party services (e.g., OpenAI) may process data outside Ireland or the EU.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Data may also be retained to comply with legal obligations.
5. Your Rights
Under GDPR and other applicable laws, you have the right to:
Access the personal information we hold about you.
Request the deletion or correction of your personal information.
Opt out of marketing communications.
Object to certain data processing activities.
To exercise these rights, please contact us at [email protected].
6. Security Measures
We implement appropriate technical and organizational measures to protect your data, including:
Encryption of sensitive data during transmission and storage.
Access controls to limit data access to authorized personnel.
Regular monitoring and security audits.
While we strive to protect your information, no system can be 100% secure.
7. Automated Decision-Making & AI Processing
Some of our services involve AI-powered tools that process your data to generate responses, insights, or recommendations. Decisions are automated only within these AI tools, and you can request human review if needed.
8. Children’s Privacy
Our services are not intended for individuals under 16. We do not knowingly collect personal data from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website, and the “Effective Date” will be updated.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, you can contact us at:
Lilgen Solutions
Email: [email protected]
Address: Killowney, Little Ballymackey, Nenagh, County Tipperary, Ireland